Customer Relationship Articles

It was the best of times, it was the worst of times...I had just graduated college and landed my first corporate job. I had the world by a string and was excited to start my new career. I looked forward to my days at work where the office atmosphere was fun and...

If you're a freelancer or you're thinking about becoming one, one thing is for certain  - clients are essential! Don’t have clients yet? It's time to start marketing! In my article last week I covered the five stages of marketing, the first being "awareness",...

So you’ve already got your client and you’re starting to serve them well. But does your current strategy leave money on the table? Not sure? Listen up - I’ll show you how to pick up that money off the table and put it in your pocket with cross-sells and upsells to...

Are you through with the stress and pressure of the feast or famine client cycle? Learning to add recurring revenue to your freelance business is going to give you a reprieve from the treadmill of one-and-done clients while providing you stability in your business,...

If you want to grow and scale your freelance business, it’s time to stop trading time for dollars and find out how to earn a great income that’s not dependent on your billable time with a client.  As a young freelancer, I found myself trapped in the mindset of...